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Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.

GROW WITH US! To strengthen our team, we have an immediate opening for a

Manager Service Portfolio – Commercial (m/f/x)

At Lawo, we build technology that powers the world’s most demanding live media productions. Services are becoming a central pillar of how we create customer value — and a key driver of our future growth.

We are looking for a commercially driven leader to expand and shape our global service portfolio, with a strong focus on service level agreements and recurring revenue models.

In this role, you will act as the commercial owner of our service portfolio — comparable to a marketing-oriented product manager, with a clear focus on services. You will define and drive how our offerings are positioned, structured, priced, and brought to market globally, turning them into a scalable, high-impact business.

While service delivery remains within our operational units, your responsibility is not execution, but direction and results: you will set the commercial framework and hold full accountability for the business success of the portfolio — working across functions to ensure execution and outcomes.

YOUR MISSION AND KEY RESPONSIBILITIES

  • Drive sustainable, profitable growth of Lawo’s global service and SLA portfolio
  • Establish services as a core, recurring revenue stream of the business
  • Build scalable, customer-centric offerings with clear and differentiated value propositions
  • Strengthen long-term customer value and retention through compelling service models
  • Full commercial ownership (P&L) of the service and SLA business
  • Define and execute the global service strategy and portfolio roadmap
  • Develop pricing, packaging, and contract models aligned with market needs
  • Lead go-to-market activities in close collaboration with Sales and Marketing
  • Enable sales teams and actively support complex deals and customer negotiations
  • Collaborate closely with Operations, Product, Finance, and Legal to ensure execution
  • Define, track, and continuously optimize key KPIs (e.g. revenue, margin, renewals, upsell)

YOUR PROFILE

  • Strong experience in commercial roles related to services, SLAs, or recurring revenue models
  • Background in a technical B2B environment (e.g. broadcast, media tech, or similar industries)
  • Solid understanding of pricing, business cases, and contract structures
  • Strategic thinker with a pragmatic, hands-on execution mindset
  • Confident communicator able to align stakeholders across functions and regions
  • Comfortable operating in a matrix organization and driving outcomes without direct authority
  • Analytical, structured, and strongly results-oriented
  • Entrepreneurial mindset with the ambition to build and scale new business
  • Willingness to travel internationally up to 30–50% of the time to support business needs and collaborate across global locations.

OUR OFFER

  • Take ownership of a strategically critical and fast-growing business area
  • Direct impact on revenue growth and business model evolution
  • Work at the intersection of high-end broadcast technology, IP innovation, and live production
  • International, collaborative environment with strong technical expertise
  • Real opportunity to build, shape, and scale — with visible impact
  • A highly motivated team
  • Flexible working hours and home office days
  • Attractive salary with additional benefits
  • Company pension scheme
  • Language courses and other training opportunities
  • Employee Events
  • E-Bike Leasing
  • ...