Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.

GROW WITH US! To strengthen our team, we have an immediate opening for a

Customer Support Engineer Audio Infrastructure (m/f/x)

YOUR KEY RESPONSIBILITIES

You will troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products
You will work in an agile team environment as part of our Professional Service Group, focussing on technical support, assisting project deployment and participating in our 24/7 support hotline (rota)
To drive customers’ success, you will support external customers and internal stakeholders with technical expertise, operational workﬂows, application and system knowledge
You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company
Analysing systems, perform system updates and health checks, both remotely and on-site, will be part of your job

YOUR PROFILE

You come with a degree in audio and/or network engineering, a comparable technical education and/or professional experience and ideally have expertise in the field of broadcasting and/or IT technology
Experience in the broadcast industry would be of advantage, as would be a good knowledge about Media Networks in broadcast technology with a focus on radio audio infrastructure and its integration into media network solutions
Having worked with Lawo products, particularly with the radio consoles and the associated audio devices, would also be beneficial
You have a proactive approach and work independently, in a timely, structured and reliable manner
You are a team player with a customer-oriented attitude and customer service skills
You have excellent oral and written communication skills, are ﬂuent in English (a must) and ready for domestic and international travel

OUR OFFER

A highly motivated team and an international environment
Flexible working hours and home office days
Attractive salary with additional benefits
Company pension scheme
Language courses and other training opportunities
Daily catering with a wide range of dishes
Sun terrace for breaks
Employee Events
Foosball table and band rehearsal room
E-Bike Leasing
...

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